Insurance and emergencies, refunds, how we expect a delegation to behave, and what happens when it does not. Written before you pay, not after.
Illness, accidents, and what happens when something goes seriously wrong.
Not included, strongly recommended. Travel insurance is your own responsibility and is not required by the Chinese Embassy for a Pakistani ordinary-passport applicant. We strongly recommend it anyway.
A single night in a China international hospital can cost more than your entire delegation package.
At minimum, ask your insurer for:
Pre-existing conditions. If you have diabetes, a cardiac history, hypertension, or anything under ongoing treatment, declare it. An undeclared condition can void the entire claim, not just the part relating to that condition.
Age limits. Travel policies reduce cover or refuse it above 65.
Tell your delegation lead immediately — do not wait to see if it passes, and do not go to a hospital alone.
Here is what happens next:
A hard practical point: most Chinese public hospitals require payment upfront, in cash or by local payment app, before treatment begins. Keep every receipt, prescription, discharge summary and diagnostic report — without them you have no claim. We will contact your emergency contact in Pakistan, who can transfer funds to the hospital in China with the help of our China team.
No. ChinaChallo does not act as an insurer and does not fund medical treatment.
What we do provide, at no extra charge: transport to a facility, an interpreter, staff accompaniment, coordination with your insurer, communication with your family, and help with the paperwork.
If we have to pay in advance on your behalf in an emergency to get treatment started, we will contact your emergency contact in Pakistan to transfer the amount with the help of our China team. We will say so at the time and put it in writing.
The response depends on where it happens.
On our transport, or at a venue we have organised — our staff take immediate charge: first aid, emergency services, hospital, insurer notification, family notification, and a written incident report as early as possible.
At the Canton Fair complex— the venue’s own safety and medical procedures take priority. Our staff support you through them, but we do not override the site’s protocol.
In your own free time, away from delegation activity — call your delegation lead on the 24/7 number the moment you can. We will still help you with everything listed above. But be clear-eyed: our ability to act quickly is much smaller when we do not know where you are. This is the practical reason behind the check-in rules in the Code of Conduct, not bureaucracy.
We understand this is difficult to read. We publish it because families ask, and because a company that has not thought it through in advance is not a company you should travel with.
If a delegate dies in China, ChinaChallo will:
On cost. Repatriation of remains from China to Pakistan is expensive — it involves local death certification, embalming, a mortuary certificate, an export permit and air cargo. This cost is met by the repatriation-of-remains benefit in the travel insurance policy. It is why we tell every delegate to check that line specifically.
Airline cover is a separate thing from travel insurance, and it is narrower than most people assume.
ChinaChallo is not the airline and is not the insurer. Where we have booked the ticket, we will act as facilitator to help you pursue the claim and provide documentation.
Almost certainly not. Domestic Pakistani health policies are typically limited to treatment inside Pakistan. Check the territorial limits clause with your provider in writing before you assume you are covered. If it does not say China, it does not mean China.
Bring what you need for the whole trip plus a few days’ margin, in original labelled packaging, with a doctor’s prescription or letter in English listing the drug’s generic name, dosage and reason.
China restricts or prohibits import of several medicine categories that are freely available elsewhere — including some codeine-based painkillers, certain sleep aids, and stimulant medications. If you take anything in these categories, ask us at least three weeks before departure so it can be checked.
Do not carry anyone else’s medication. Do not carry unlabelled loose tablets.
You will receive a printed emergency card at the pre-departure briefing, carried on you at all times. It lists:
What is refundable, what is not, and how money reaches us.
Our fees are non-refundable except where your Chinese visa application is rejected. This is the core of the policy, and everything below explains how it works in practice.
We ask you to read this carefully before you pay, because the reason for the policy is straightforward: the moment your seat is confirmed, we spend money that we cannot get back — Canton Fair registration, hotel blocks, airline group allocations, invitation letter processing, and interpreter and transport bookings committed weeks in advance. Those costs are incurred whether you travel or not.
In the case of rejection, the PKR 30,000 initial deposit is non-refundable. The remainder is refunded to the participant within 30 days.
To claim, send us:
Send these within 30 days of the rejection. We process refunds within 30 working days of receiving a complete claim, to the same account the payment came from.
Yes, and we would rather you know now. The refund does not apply where the rejection results from something within your own control:
No. Once your seat is confirmed and payment is made, the fee is non-refundable for cancellation on personal grounds — including business commitments, family circumstances, illness, or simply deciding not to go.
This is why we ask you to insure the trip. Trip cancellation cover from your travel insurer is the correct route for a genuine emergency that stops you travelling. We will provide whatever documentation your insurer needs to support the claim.
One thing we can offer instead of a refund. Roll your seat forward to the next delegation, once, if you cancel at least 40 days before departure. Any price difference is payable.
If we cancel — whether because minimum numbers are not met, or for operational reasons on our side — you choose between a full refund of everything you have paid us, or a transfer of your full payment to the next delegation.
If a delegation is cancelled or curtailed for reasons genuinely outside anyone’s control — government action, visa suspension, border closure, an epidemic, natural disaster, conflict, or the Canton Fair itself being cancelled or postponed — we will refund whatever we can recover from airlines, hotels and the fair organisers, and pass it on in full without deducting our own margin. We cannot refund costs that our suppliers keep.
Included
Not included
Payments are accepted only to our given company accounts.
We never ask for payment to a personal account, to a staff member’s personal wallet, or in cash to an individual. If anyone asks you to, it is not us — stop and contact us.
You receive a numbered invoice and receipt for every payment. If you did not get one, you are not confirmed.
How a delegation protects the access route it travels on.
Because a delegation travels on a shared reputation.
Our ability to obtain invitation letters, secure Canton Fair access, book group visas and maintain relationships with Chinese hotels, suppliers and authorities depends on our delegations behaving well — every single time. One serious incident can close doors for hundreds of Pakistani businesspeople who had nothing to do with it, including your own next trip.
The code is not about controlling adults. It is about protecting an access route that is genuinely difficult to build and easy to lose.
Be where you said you would be. Departure times for the fair, market visits and transfers are fixed. Buses leave on time. We will not hold thirty people for one, and there is no separate transport.
Stay reachable. Keep your phone charged and WeChat on. Respond to roll-calls and check-ins.
Tell us before you go somewhere on your own. You are an adult and free to explore in your own time. We simply need to know you have gone and roughly when you will be back — so that if something happens, we know where to start looking.
Represent yourself honestly. With suppliers, at the fair, and in meetings we have arranged. Do not misrepresent your company, your volumes, or your authority to buy.
Respect the people around you. Fellow delegates, ChinaChallo staff, interpreters, drivers, hotel staff, exhibitors. Harassment, abuse, intimidation, and unwanted attention of any kind toward anyone — particularly toward women delegates, staff and interpreters — ends your participation immediately, and action will be taken according to the authorities of the land.
Follow the rules of the place you are in. Canton Fair badge rules, exhibitor photography restrictions, factory safety requirements, hotel policies. Many exhibitors prohibit photography of their products; ask before you shoot.
Your badge is yours. Canton Fair badges are non-transferable and photo-verified. Lending one can get both people ejected and blacklisted by the fair organisers.
Obey Chinese law. Fully and without exception.
We are not being dramatic here. These are the areas where foreign visitors most often get into serious trouble, and where the consequences are far heavier than in Pakistan.
If you are stopped, questioned or detained by Chinese authorities for any reason, contact your delegation lead immediately and ask to contact the Consulate General of Pakistan.
Yes, in your own scheduled free time, provided you tell your delegation lead first, agree a return time, and stay contactable.
What you may not do is leave the delegation without telling anyone, fail to return to the hotel, or separate from the group with the intention of not returning to Pakistan.
Absolute, and worth being blunt about.
Every delegate travels on an invitation and a visa obtained on the strength of ChinaChallo’s standing with the Chinese authorities. A delegate who disappears in China or overstays their visa does three things at once: commits a serious offence against themselves, exposes their guarantor to liability, and damages the invitation pipeline for every future Pakistani delegate we serve.
If a delegate fails to return or cannot be accounted for, ChinaChallo will report the fact to the hotel, the Chinese authorities and the Pakistani mission as we are required and expected to do, and will cooperate fully with any subsequent investigation. We will also pursue the guarantor for the costs and consequences under the Delegate Agreement.
We say this plainly at the point of application, not after departure, so that anyone whose intention is anything other than a business trip can withdraw before we file the invitation.
Passports of all delegates are held by the ChinaChallo admin team for the duration of the delegation, and handed back to you on departure from China.
Yes, and they are mostly about protecting you.
Yes. We photograph and film delegation activities for our own marketing, social media and reporting.
If you would prefer not to appear in published material, tell us in writing before departure and we will respect it.
You are also asked not to film or photograph other delegates, staff or interpreters without their agreement, and not to publish anything filmed at a supplier’s factory or an exhibitor’s booth without that business’s permission.
What happens when the code is broken, and what your deposit is for.
We deal with almost everything informally and quietly. Most issues are a misunderstanding or a one-off, and a conversation settles them.
Where that is not enough, we escalate in steps:
Serious misconduct skips the ladder entirely. Harassment or assault, drug offences, theft, violence, document fraud, and absconding result in immediate removal without warning.
Yes. Every delegate pays a refundable security deposit of $300 alongside the package fee.
It is returned in full, within 7 working days of the delegation’s return, to every delegate who completes the trip and returns to Pakistan with the group. Most delegates get it back and never think about it again.
It may be retained, in whole or in part, only where the Delegate Agreement says so:
If we retain any part of it, you get a written itemised statement showing exactly what was deducted and why, with supporting invoices. We do not retain more than the actual cost.
No. We are not an authority and we do not levy penalties.
What the Agreement does allow is retention of the security deposit against actual, evidenced costs, and recovery of money we genuinely have to spend because of a delegate’s conduct — a hotel damage charge billed to us, a rebooking fee, a penalty from the fair organisers. Both are cost recovery, both are itemised, and neither is a profit centre.
Yes. Submit it on our website within one day of the decision or deduction, setting out what you disagree with and why.
Your appeal is reviewed by a senior ChinaChallo team member who was not involved in the original decision, and you get a written response within two days.
Decisions taken during a delegation — where safety, the law or the group’s access is at stake — take effect immediately. They can be appealed afterwards, but not deferred at the time.
Yes. Serious misconduct, absconding or overstaying results in permanent exclusion from ChinaChallo delegations.
We also reserve the right to decline any application without giving a reason, and to withdraw a confirmed place before departure if information comes to light that we consider a genuine risk to the delegation. In that case you are refunded in full.
Ask us before you pay rather than after. Every question on this page started as one somebody asked on WhatsApp.